Privacy policy
We are committed to ensuring that your privacy is protected. This privacy policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy.
In this Privacy Policy ‘we’ and ‘us’ means Natalie Jane Knight trading as “TFTL” and “Tea for Tea Lovers”. By using our website, placing an order for goods and/or registering as a member of our website you confirm your agreement to this Privacy Policy and our Terms and Conditions.
1. The information we collect and how we use it
When you place an order or open an account on our website we need to know your name, billing and postal addresses, email address, telephone number and credit card details.
We gather this information to allow us to process your registration and any orders you may make. The relevant information is then used by us, our agents and sub-contractors to provide you with statements of your account and to communicate with you on any matter relating to the conduct of your account and the provision of our goods and services in general.
We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.
From time to time we may provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve the goods and services we provide. We or our agents and sub-contractors may contact you by post, email or telephone to ask you for your feedback and comments on our goods and services.
We may also wish to provide you with information about special features of our website or any other service or products we think may be of interest to you. If you would rather not receive this information, please send an email message to privacy@teafortealovers.com.
We may also want to provide you with related information from third parties we think may be of interest to you. If you would rather not receive this information, please send an email message to privacy@teafortealovers.com.
We may also provide your information to carefully selected third parties whose products or services we believe may be of interest to you. If you do not wish us to disclose your information in this way, please send an email message to privacy@teafortealovers.com.
2. Our use of cookies and other information gathering technologies
We may also store information about you using cookies (files which are sent by us to your computer or other access device) which we can access when you visit our site in future. We do this to make your visits to our website easier and to enable our shopping cart to work (more).
If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies. Information on deleting or controlling cookies is available at www.AboutCookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.
3. How we protect your information
The internet is not a secure medium. However we have put in place various security procedures as set out in this policy.Order information is submitted through a secure server protected by an SSL certificate and we do not store your credit card details. Your other details are safely secured on a passworded administration page. Access to this information is limited.
We also keep your information confidential. Our internal procedures cover the storage, access and disclosure of your information.
4. Sale of business
If our business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.
5. Updating your details
If any of the information that you have provided to us changes, for example if you change your email address, name or payment details or if you wish to cancel your registration, please let us know the correct details by sending us an email message to privacy@teafortealovers.com or a letter to TFTL 62 Brookside Road Bransgore Hampshire BH23 8NA.
6. Your consent
By submitting your information you consent to the use of that information as set out in this policy. If we change our privacy policy we will post the changes on this page, and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. We may also email you should we make any changes so that you may consent to our use of your information in that way. Continued use of the service will signify that you agree to any such changes.
Owing to the global nature of the Internet infrastructure, the information you provide may be transferred in transit to countries outside the European Economic Area that do not have similar protections in place regarding your data and its use as set out in this policy. However, we have taken the steps outlined above to try to improve the security of your information. By submitting your information you consent to these transfers.
7. How to contact us
We welcome your views about our website and our privacy policy. If you would like to contact us with any queries or comments please send an email to privacy@teafortealovers.com.